Report a Lost or Stolen Card
Conveniently block your card anytime with the OTIS Mobile app:
Log in to OTIS Mobile on your smartphone and click on “Card Controls” from the drop-down menu. Simply turn the switch on next to the chosen card to temporarily freeze your Visa Debit and/or Credit Card in the event of loss or theft, preventing unauthorized use. This block can then be lifted by turning the switch to the off position. (Please Note: If you select the option “Mark as Lost without Reordering”, this will permanently stop your card.)
If your Visa Credit Card is lost or stolen, please call:
(207) 897-0900 or (800) 848-3688
If your Visa Debit Card is lost or stolen, please call:
(207) 897-0900 or (800) 848-3688
For assistance with Debit Card fraud:
(207) 897-0900 or (800) 848-3688
If you have received a call from our Fraud Department, you call them back at (888) 241-2440.
During business hours:
Call us at (207) 897-0900 or (800) 848-3688
After hours:
- Call us at (207) 897-0900 or (800) 848-3688
- Press 2 for OTIS Talk
- Press 5 for Card Management
- Press 2 for Lost or Stolen Credit or Debit Card
- Follow the appropriate prompts to permanently stop your card
Starting a dispute:
Do you have an unauthorized purchase on your card? Did you place an order and are still waiting to receive your merchandise? If you have a transaction that you would like to dispute, you can call OTIS Card Services during our regular business hours at (207) 897-0900 or (800) 848-3688.
Are you having issues receiving fraud calls?
Please reach out to us and update your contact information, including your mobile and home phone numbers and email address.
